Standard connections

Understand your options, the process, timelines and costs by checking out our website, F and/or your service provider (electrician, builder, whose costs you will pay).

Some of the information you'll need before you apply includes:

• Bill payer contact details (the quote and invoice for any works completed will be sent to this person).
• Your electrician's details (if applicable)
• Technical information relating to what you need to connect and how (how much capacity is required - phases / fusing).

Complete your application online or engage with your service provider, who will apply for your connection (e.g., if you are upgrading your existing connection or need power to your boundary). If you need power to your boundary, it's a good time to think about whether you would also like to switch the electricity on. You can request a builder's temporary supply or permanent connection at the same time as completing your standard connection application.

We complete a high-level review of your application within 10 working days and may request more information.

We'll assess your connection requirements and confirm what work is needed to make an electricity connection available. Where needed, we work with you and/or your service provider to design and tailor the solution, ensuring it meets your requirements.

Key steps are to review and approve the proposed plan, costs and/or agreement before proceeding.

You will usually be supplied with a Quote within 15 working days for a standard connection. Once you have accepted the Quote, we will send you out our Works Agreement and provide information on our Customer Terms & Conditions. Our Works Agreement sets out the capital works and terms on which we are offering to undertake the work.

You need to sign the Works Agreement within 30 working days of receiving this or the offer will lapse and a new Quote and Works Agreement will be required.

Construction of your service main (private line/ cable) can be done by your electrician. Your electrician will advise you on what's required, how they will deliver the work and any costs they may charge you.

If there is work needed on our network to get you connected, we will deliver the agreed solution to get power to your boundary or designated connection point. This work begins after you accept the Quote and sign the Works Agreement. In general, we will commence physical work on site within 8 - 12 weeks of the acceptance of the Works Agreement.

We aim to complete most work on site within 4 weeks.

When a standard connection is completed, you'll have power available at your requested connection point (this could be at the boundary of your property, pump, shed, etc).

If you have requested a permanent or builder's temporary connection, we'll work with you, your chosen electricity retailer and your service provider to get the power switched on.

If your electrician is completing work, they will certify your service main and organise for us to inspect and liven the connection. We can generally do this within 15 working days (once we have received all the required paperwork). At this point, your energy retailer will begin billing you for your electricity.

For subdivisions, once power is available we will issue any documentation required to fulfil regulatory requirements (for example: 224 certification).