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Get connected
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Get connected to our network
While our focus is largely on keeping the lights on, we also support our local customers in getting connected to our electricty network. Whether your building a new property, upgrading an existing connection, subdividing land, or jumping into the world of solar, we're here to help you get connected.
If you require a new electricity connection, you'll need to complete our online application to help us understand how we can help.
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Our online application covers
Follow the steps below to complete our online application process.
Getting a new power supply to your boundary or connection point (example - you're starting a subdivision / subdividing your land or want a new connection somewhere on your property).
Builders temporary connections (example: you're a builder or tradesperson and need a temporary power supply).
Temp' to perm' connections (example: you're looking to turn a temporary power supply into a permanent connection to a new house, business etc).
New permanent connections (when the land is already subdivided and has power to the boundary but not to the property, so you can't use electricity yet).
Getting connected
Getting connected to our network generally involves two key steps:
- Getting power to the boundary or specific connection point on your property (such as a pivot on your farm).
- Getting an ICP (Installation Control Point) livened, which involves us communicating with your electricity retailer of choice.
No power at the boundary?
If you don't currently have power to your boundary, we'll need to work through the following steps with you:
- Complete a site visit / check to understand what is needed to get power to your required connection point.
- Prepare a new power design and quote for your power supply.
- Schedule the installation of your new power supply.
Getting power to the boundary or your chosen connection point is half the work. If you want to use electricity at this point, we need to engage with your electricity retailer to get your connection livened. If you are needing the electricity switched on, make sure you select 'yes', to "Do you need an ICP Connection" and complete the additional information in our form so we can get this organised for you.
Please Note: Timeframes for new power supplies can vary depending on the complexity of the work. The best approach is to get your application in to us as early as possible within the development project.
Power is at the boundary
Once we have power to your boundary or specific connection point, we'll work with your chosen electricity retailer to get the power switched on.
You'll need to provide specific information about the type of connection you need so we can share this with your electricity retailer.
If you have purchased a property that already has power to the boundary, you will still need to complete our online form so we have the right information to get the power switched on for you. Select 'yes' when you are asked if power is to the boundary, and we'll know exactly what we need to do to get you up and running as quickly as possible. The key steps are:
- Seek approval from your selected retailer
- Signing up with your chosen electricity retailer
- Schedule the site inspection and livening
Start your application
Please make sure you have the required information to complete this form. You are not able to save this form and come back to it later.
Key information you may need:
- Electrician contact details
- Electricity retailer
- Bill payer information
- Connection details – including phase and amp information.
To help us determine what work is required, let's start with our first question, "Do you have power to the boundary?"
If you aren't sure what might be needed, then simply select 'No', and we'll figure it out for you.
FAQs
Browse our frequently asked question to get quick answers about connecting to our network.
How do I get confirmation of my power supply for the council (Section 224 confirmation)?
Fill in our online form and select "no" to the question "Do you have power to the boundary". You can add additional notes in the online form and simply state what is required. One of our team will send your through written confirmation as required, or will get in touch to discuss this with you further.
How do I know if I have power to the boundary?
If you're working with an electrician they may be able to help confirm if there is already power connected to the right place. If you aren't sure, you can give us a call on 0800 430 460, or fill in our online application and we'll figure it out for you.
How much does it cost to get connected?
There are costs involved in connecting to our network; how much depends on what work is needed for us to get power to your boundary. For information on costs, check out our Connections Pricing Page and our New or Modified Connections and Extensions Policy.