Complaints and Concerns

We are always interested in your views and welcome your feedback. Let us know what we are doing well and what we can do better - your feedback is important to us. 

We have a dedicated team committed to understanding the experiences our customers have with our business, and we'd love to hear from you. Contact us on customervoice@eanetworks.co.nz

Complaints Resolution Process 

As a customer of EA Networks, you have the right to expect quality service and support at all times. If you have a complaint or problem, including land access, we want to know so that we can fix it. Our staff are committed to treating all communications with customers seriously and reaching resolutions as quickly as possible. 

We have a free Complaints Resolution Process. If you make a complaint, our aim is to keep you informed of how your complaint is progressing throughout the process. If at any point you are concerned, please email us directly at customervoice@eanetworks.co.nz or ring our Customer Experience Manager on 03 307 9838 to register your concerns. 

Utilities Disputes

If we have not been able to resolve your complaint, it is said to have reached 'deadlock'. If your complaint reaches deadlock you can take it to the Utilities Disputes Ltd scheme for free and independent assistance. 

EA Networks is a member of the Utilities Disputes Ltd scheme. To find out more about the Utilities Disputes Ltd scheme and the process for registering a complaint with Utilities Disputes Ltd, please use contact details provided below. 

You must take your complaint to Utilities Disputes Ltd within two months. 

Freepost 192682
PO Box 5875
Lambton Quay
Wellington 6140

Freephone: 0800 22 33 40
Email: info@utilitiesdisputes.co.nz
Website: www.utilitiesdisputes.co.nz

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