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To report an outage, please call your electricity retailer or you can call us on 0800 430 460 (please note we are currently running a small remote team, your patience is appreciated).
Ensuring that electricity reaches our homes and businesses is more important now than it has ever been. While New Zealand is currently in Level 4 Lockdown, EA Networks can assure you that there is no direct threat to our electricity supply during this time. We will continue to provide our customers with essential electricity and fibre services throughout the pandemic.
EA Networks continues to prioritise restoring power outages as quickly as possible. However, as always, we encourage customers to consider what your backup plan would be if you didn’t have power for several hours or longer.
Taking the following steps will help prepare you to get through an outage comfortably and safely:
Civil Defence provides detailed information on how you and your family can be ready to cope during an outage and we suggest you take a moment to follow their advice.